The privacy policy is committed to protecting your privacy. Please contact us at info@stranen.lu if you have any questions or concerns about the use of your personal data and we will be happy to assist you.

By using this site and/or our services, you consent to the processing of your personal data as described in this confidentiality policy.

Table of contents

  1. Definitions used in this policy
  2. Data protection principles we follow
  3. What are your rights regarding your personal data?
  4. What personal data do we collect about you?
  5. How we use your personal data
  6. Who else has access to your personal data
  7. How we secure your data
  8. Information about cookies
  9. Contact

Definitions

Personal data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations performed on personal data or sets of personal data.
Data subject – a natural person whose personal data is processed.
Child – a natural person under the age of 16.
We (whether or not capitalized) – STRANEN Pompes Funèbres

Data protection principles

We are committed to the following data protection principles:

  • Processing is lawful, fair and transparent. Our data processing activities have legal grounds. We will always consider your rights before processing personal data. We will provide you with information about data processing on request.
  • Data processing is limited to the purposes stated in this policy. Our data processing activities correspond to the purposes for which the personal data was collected.
  • Data processing is carried out with minimal data. We collect and process only the minimum amount of personal data necessary for any purpose.Le traitement est limité dans le temps. Nous ne conserverons pas vos données personnelles plus longtemps que nécessaire.
  • Processing is limited in time. We will not keep your personal data longer than necessary.
  • We will do our best to ensure the accuracy of the data.
  • We will do our best to ensure the integrity and confidentiality of the data.

Rights of the data subject

The data subject has the following rights:

  1. Right to information– which means that you have the right to know whether your personal data is being processed, what data is being collected, where it came from, why and by whom it is being processed.
  2. Right of access – this means that you have the right to access the data collected from or about you. This includes your right to request and obtain a copy of your collected personal data.
  3. Right to rectification – this means that you have the right to request rectification or erasure of your personal data that is inaccurate or incomplete.
  4. Right to erasure –  this means that in certain circumstances you can request that your personal data be deleted from our records.
  5. Right to restrict processing – this means that where certain conditions apply, you have the right to restrict the processing of your personal data.
  6. Right to object to processing – which means that in certain cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
  7. Right to object to automated processing – this means that you have the right to object to automated processing, including profiling, and not to be subject to a decision based solely on automated processing. You may exercise this right whenever the result of the profiling produces legal effects concerning you or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or, if possible, as a direct transfer from one Processor to another.
  9. Right to complain – in the event that we refuse your request under the access rights, we will provide you with a reason why. If you are not satisfied with the way your request has been handled, please contact us.
  10. Right to assistance from supervisory authority – i.e. you have the right to obtain assistance from a supervisory authority and the right to other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right to withdraw any consent given for the processing of your personal data.

The data we collect

Information you have provided to us
This may include your email address, name, billing address, home address etc. – This may include your email address, name, billing address, home address, etc. It is mainly information that is needed to provide you with a service or to enhance your customer experience with us. We store the information you provide to us so that you can comment or perform other activities on the website. This information includes, for example, your name and email address.

Information collected automatically about you
This is information that is automatically stored by cookies and other session tools. For example, your IP address, etc. This information is used to improve your customer experience. When you use our services or view content on our website, your activities may be recorded.

Publicly available information
We may collect information about you that is publicly available.

How we use your personal data

We use your personal data to:

  • provide you with our services. This includes registering your account, providing you with other products and services you have requested, providing you with promotional items at your request and communicating with you about these products and services, communicating and interacting with you and informing you of changes to any services;
  • to enhance your customer experience;
  • to fulfil a legal or contractual obligation.

We use your personal data for legitimate purposes and/or with your consent.

For the purpose of entering into a contract or performing contractual obligations, we process your personal data for the following purposes:

  • to identify you;
  • to provide you with a service or send/offer you a product;
  • to communicate, whether for sales or billing purposes.

On the basis of legitimate interest, we process your personal data for the following purposes:

  • to manage and analyse our customer base (behaviour and purchase history) in order to improve the quality, variety and availability of the services provided;

With your consent, we process your personal data for the following purposes

  • for other purposes for which we have requested your consent.

We process your personal data in order to fulfil obligations arising from the law and/or to use your personal data for options provided by law. We reserve the right to anonymise the personal data collected and to use this data. We will only use data outside the scope of this policy if it is anonymised. We will retain your billing and other information collected about you for as long as necessary for accounting or other legal purposes.

We may process your Personal Data for additional purposes not listed here, but which are consistent with the original purpose for which the data was collected. In doing so, we will ensure that:

  • the relationship between the purposes, context and nature of the Personal Data is appropriate for the further processing;
  • further processing would not adversely affect your interests;
  • there would be appropriate safeguards for the processing.

We will inform you of any further processing and purposes.

Who else can access your personal data

We do not share your personal data with strangers. Your personal data is in some cases provided to our trusted partners to enable the provision of the service or to improve your customer experience. We share your data with:

Our processing partners:

We only work with processing partners who are able to provide an adequate level of protection for your personal data. We disclose your personal data to third parties or public officials where we are legally required to do so. We may disclose your personal data to third parties if you have consented or if there are other legal grounds for doing so.

How we secure your data

We do our best to ensure the security of your personal data.  We use secure protocols for communication and data transfer (such as HTTPS). We use anonymisation and pseudonymisation where appropriate. We monitor our systems for vulnerabilities and attacks.

Although we do our best, we cannot guarantee the security of information. However, we are committed to informing the relevant authorities in the event of a data breach. We will also inform you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and to assist the authorities in the event of a security breach.

Children

We do not intend to collect or knowingly collect information about children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements and collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a small text file stored on your computer. Cookies store information that is used to help make the sites work. Only we have access to the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may prevent you from using certain features.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are necessary for you to be able to use certain important features of our website, such as contacting us. These cookies do not collect personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and allows us to provide more personalised features. For example, they may remember your name and email address in comment forms so that you do not have to re-enter this information the next time you comment.
  • Analytical cookies – these cookies are used to track the use and performance of our website and services.

You can delete the cookies stored on your computer via your browser settings. You can also control certain third-party cookies by using a privacy-enhancing platform such as optout.aboutads.info or youronlinechoices.com. . For more information on cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic to our website. Google has its own privacy policy which you can read here. If you wish to disable tracking by Google Analytics, please visit the Google Analytics page.

Contact

info@stranen.lu

Changes to this privacy policy

We reserve the right to make changes to this privacy policy.

Last modified on 29 August 2022.